Clear, fair help with a charge.

This policy applies to Mixpert Pro subscriptions and extra credit packs purchased through Paddle. Last updated September 8, 2026.

First subscription purchase

You may request a full refund of your first Mixpert Pro subscription payment within 14 calendar days of the purchase date. This first-purchase promise applies once per customer and is intended to let you resolve a genuine mismatch—not to support repeated purchase-and-refund use.

Renewals

Mixpert Pro renews automatically until canceled. Renewal payments are normally non-refundable because access remains available for the renewed period. We will review requests made within 14 calendar days of a renewal when there has been a billing error, duplicate charge, persistent access problem we cannot resolve, or another circumstance protected by applicable consumer law.

Extra credit packs

You may request a refund for an unused credit pack within 14 calendar days of purchase. Once any credits from a pack have been used, that pack is normally non-refundable except where required by law or where there has been a confirmed billing or access error.

Billing errors and duplicate charges

If you believe you were charged twice, charged the wrong amount, or billed after a cancellation that should already have taken effect, contact us promptly. Confirmed billing errors and duplicate charges will be corrected or refunded.

How to request a refund

Email contact@mixpert.online from the address used for your purchase. Include your Paddle transaction or receipt number, the charge date, and a brief explanation. Never send your full card number or security code. Paddle, Mixpert’s merchant of record, returns approved refunds to the original payment method.

Cancellation is separate

Canceling stops future renewals but does not automatically refund a completed payment. You can cancel from the customer billing portal and normally keep Pro access through the end of the already-paid period.

Consumer rights

This policy does not limit any mandatory rights or remedies available under the laws that apply to you or under the buyer terms shown by Paddle at checkout.